1. Our Commitment

We take care in selecting, packing, and delivering our perfumes, skincare, cosmetics, beauty essentials, oils, serums, and self-care products. If there is an issue with your order, our team is here to help.

2. Eligible Return or Replacement Requests

You may contact us for a return, replacement, or refund request if your order is:

• Damaged during transit.
• Defective or unusable upon delivery.
• Incorrectly delivered.
• Incomplete, with one or more ordered items missing.

To help us assess your request, please provide your order details along with clear photographs or an unboxing video where applicable.

3. Non-Returnable Products

Due to hygiene, safety, and personal-care considerations, we may not accept returns or exchanges for products that have been opened, used, damaged after delivery, tampered with, or returned without their original packaging.

This may include perfumes, fragrances, skincare, cosmetic products, creams, serums, natural oils, and other personal-care essentials.

4. How to Raise a Request

If you experience an issue with your order, please contact us through our Contact Us page. Include your order number, product name, a brief description of the issue, and relevant photos or videos.

Our team will review your request and guide you through the next steps.

5. Refunds

Refunds are issued only after a request has been reviewed and approved. Where applicable, an approved refund will be processed through the original payment method used while placing the order.

Delivery charges, handling charges, promotional discounts, or other non-product charges may not be refundable unless the issue occurred because of an error on our part.

6. Replacements

Where a replacement is approved, we may replace the product with the same item, subject to availability. If the same item is unavailable, we may offer an appropriate alternative or refund where applicable.

7. Order Cancellation

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it may no longer be eligible for cancellation.

8. Damaged Package at Delivery

If your package appears damaged, opened, or tampered with at delivery, please avoid accepting it where possible and notify us through our Contact Us page. If you have accepted the package, retain all packaging materials and share clear photographs or videos with us.

9. Changes to This Policy

Aureliaa Wellness may update this Refund & Returns Policy from time to time. Updates will be posted on this page and will take effect immediately upon publication.